Wednesday PM, September 29 Back Page Print this page Session 12: Optimising Billing Processes Chairman: Dirk Briese, Managing Director, Trend:research GmbH, Germany       14.00 – 14.30 Billing; where does it all go wrong? Alan Asher, Chief Executive, Energywatch, UK 14.30 – 15.00 How BT has Driven Efficiency in its Billing Processes David Hunter, Sales & Marketing Director, BT Accurate, UK 15.00 – 15.30 Six Steps to Six Sigma Billing Excellence Robin Alvarez, Director, UBM, UK 15.30 – 16.00 Coffee Break 16.00 – 16.30 Large Billing Implementation Wolfgang Fiedrich, Informations- und Vertragsmanagement, RWE Systems AG, Germany 16.30 – 17.00 Reducing Billing Complaints – Case Study Aurora Energy Australia Stephen Coombs, Group Manager Business Services, Aurora Energy, Australia 17.00 – 17.30 Minimising the Billing/Settlement Imbalance Simon Coombs, Associate Partner, Accenture, UK