Thursday AM, September 30 Back Page Print this page Session 16: Trends in Billing & CRM/CIS Chairman: Florence Goujard, Commercial Department, Marketing Strategies, Gaz de France, France       09.00 – 09.30 The data graveyard; Data Acquisition Strategy (ROI) Philip Addis, Chairman Energy Group, Global Billing Association, and CIO Advisor Warren B. Causey, UK 09.30 – 10.00 The Transfer Experience for the Customer from Sale to Bill Duncan Sedgwick, Chief Executive, Energy Retail Association, UK 10.00 – 10.30 Successful Use of IS-U in the Dutch Deregulated Gas Transportation Market Eddie Lycklama à Nijeholt, Project Manager CoBiT, Gasunie, The Netherlands and Baerbel Wicha-Krause, Accenture GmbH, Germany 10.30 – 11.00 Coffee Break 11.00 – 11.30 Maximising your Billing Assets – New Markets for Billing Companies Guido Seeger, Stadtwerke Heidelberg, Germany 11.30 – 12.00 The Nirvana of CIS: Composite Applications Paul Grey, CTO, Peace Software, USA 12.00 – 12.30 Q & A Session